Privacy Policy

Papilio and its respective divisions, subsidiaries and affiliates (collectively, ‘Papilio’) are committed to maintaining your confidence and trust. We recognize the importance of protecting the privacy of all clients who visit our website, interacting with us via phone, by email, in letters or correspondence, or via social media platforms.

We will only use information about you following this policy (as amended from time to time) or as otherwise permitted by law. By using our website or interacting with us via phone, by email, or via social media platforms, or by submitting information (in the paper format) to us, you signify your consent to the collection, use, and sharing of your personal information in accordance to this policy.

If you have any questions about how we use your personal information, please email us at If you do not agree with this policy, you must not stop using our website or submit any information to us.


‘Personal information’ means information that can be linked to a specific individual, such as name, address, telephone number, e-mail address, and credit card number. Personal information also includes demographic information, location information, and other information about a specific individual, once it is associated with personal information. We may collect information (including personal information) about you from our website and other affiliated third parties and add it to the personal information we maintain. We may also obtain information about your usage of our site to help us develop and improve it further.

Why do we collect personal information? It helps us serve you better. The information you provide us is only used to fulfill your specific requests and strictly confidential unless you give us your permission to add you to our mailing address and send you our newsletter. We may also use your personal information to contact you if we want to communicate with you about your order, appointment or other requests.


Protecting your personal information is our priority. We store information on a secure server and use Secure Socket Layer (“SSL”) technology to encrypt your order information when you send it to us. However, your web browser must support the use of SSL technology. To learn more about SSL, please follow this link

No transmission of information over the Internet is guaranteed to be 100% secure. While we will use all reasonable attempts to keep your information safe, we cannot absolutely ensure that security.

Papilio Boutique (Papilio Bridal) is located in Canada and makes the website publicly available from Canada. Any information that you provide to us will be transferred out of your country of residence to Canada. By submitting personal information to us, you are consenting to its transfer to and storage in Canada and to its use and disclosure as described in this policy. Please note that the privacy laws of Canada may offer different levels of protection from those in your country of residence, and personal information may be subject to access by and disclosure to law enforcement agencies in Canada.

Please do not provide personal information to us about your groom or bridal party if you do not have their consent. You understand that by submitting information, you are representing that you have a personal or family relationship with them and that you are requesting they be sent information, as set out above, on your behalf. This information may identify that you had requested it be sent.


We may disclose your information only to authorized members of our group, our employees, our subsidiaries, affiliated companies and any successors in title to our business. All of them have agreed to keep your information secure and confidential. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body or other companies assisting us in fraud prevention or investigation.

Please note that we do not sell or give the information you provide to us to third parties, and we do not pass your details to third parties for marketing purposes unless you give us your permission to email you our newsletter. If you would prefer not to receive our e-mail offers, please click on the ‘Unsubscribe’ link or follow the instructions in our e-mail message, or by sending us a request to, please include your full name, email address used when accessing or ordering from our website and your message. It may take up to 14 calendar days to cancel your subscription.

Papilio provides you with the ability to access and review your personal information held by us within a reasonable time following your written request. However, we may refuse to provide access to personal information where the information requested:

– Would disclose (i) personal information of another individual or a deceased individual; or (ii) trade secrets or other confidential business information that may harm Papilio or the competitive position of a third party or interfere with contractual or other negotiations of Papilio or a third party or result in a significant financial loss or gain to Papilio or a third party;

– Is not readily retrievable and the burden or cost of providing would be disproportionate to the nature or value of the information;

– Is subject to solicitor-client or litigation privilege;

– Does not exist, is not held, or cannot be found by us;

– Could reasonably result in serious harm to the treatment or recovery of the individual concerned or another individual, serious emotional harm to the individual or another individual or serious bodily harm to the individual or another individual;

– May harm or interfere with law enforcement activities and other investigative or regulatory functions of a body authorized by law to perform such functions, or

– Any other grounds under applicable legislation;

– Where information will not or cannot be disclosed, the individual making the request will be provided with the reasons for non-disclosure.

Please know that we will not respond to repetitive or vexatious requests for access. To guard against fraudulent requests for access, we may require sufficient information to allow it to confirm the identity of the person requesting before granting access. Requests for access should be submitted to us by e-mail at


The website may use cookie and tracking technology. Cookies are typically stored on your computer’s hard drive and are used to gather information such as browser type and operating system, track the number of visitors to our website, and understand how you use the website as you go through the pages. The deposit of cookies will allow us to personalize your experience and to store items in your shopping bag.

Please note that any personal information cannot be collected via cookies or tracking technology. You can always set your browser not to accept cookies or notify you when you are sent a cookie, giving you an opportunity to decide whether or not to accept it. Also, you can also remove cookies, which may have been placed on your computer.


We review this policy regularly and make changes in connection with its review. Privacy policy changes will apply to the information collected from the date we post our revised privacy policy, as well as to existing information we hold. Please note that this policy applies to information collected by this website only and does not extend to any other websites you may link. We encourage you to review their privacy policies.

Please check this policy page periodically for changes. Your submission of a registration form or your continued use of the website following the posting of changes to this Policy means that you have accepted those changes.

If you have any questions, concerns, or comments about this policy, please contact us by email: