F.A.Q.s

Account & Contact

Creating an account is free and easy. To create an account, click here and follow a quick step-by-step guide.

You can retrieve your password and log in online by clicking here. If you need assistance, please email us at info@papilioboutique.ca.

All customer’s information is kept private and confidential. Please review our Privacy Policy for more details.

You can contact us by email info@papilioboutique.ca and phone +1 (647) 748 -1908.

Ordering & Product Info

You can look for an item by typing in the product name/keyword into the ‘Search’ box at the top of this website. Alternatively, you can filter by category using the tabs at the left of the shop page.

You can access our size chart by clicking on this link. Every product page has a link to the size chart available in the item description.

Follow our size guide before you take your measurements. Please notice that bridal sizes typically run smaller than regular clothes, therefore make sure to compare your measurements to the size chart to determine the correct size. For the best results, have a professional seamstress/tailor take your measurements

You can book an appointment at our showroom located at 1072 St Clair Ave West, Toronto ON. Please note that we do not carry samples of all wedding dresses and evening gowns presented online. Contact us for more details.

All Papilio wedding dresses and evening gowns are manufactured in Europe and shipped to the showroom in Canada. Shipping will take from 4 to 6 months from the receipt of your order. Check our Shipping Policy for more information.

Upon completion of your order, we will send a confirmation to the email address you provided during checkout. If you do not receive an email, please contact us to make sure your order was successfully processed.

You can check the status of your order at any time here or by logging into your account and selecting ‘Orders’. You may also email us at info@papilioboutique.ca.

Unfortunately, due to privacy reasons, you cannot order using the phone. However, you can place an order via email: info@papilioboutique.ca. Please include the following information: your name, shipping address, phone number, style number, color, size, additional options, and comments.

We start processing orders as soon as they are placed and are unable to change or cancel orders once confirmed. That also includes changes to products, size, color, payment method, shipping address, and shipping method. We apologize for any inconvenience and will do our best to assist you. Please view our Return Policy for more information.

Payment & Prices

Browse our collections and click on a dress or outfit you wish to purchase. Review our size chart along with our size guide and select your size, then click ‘Order’. You can continue shopping and keep adding items to your shopping cart, or you can go to Check Out. Please proceed to Check Out once you are satisfied with your orders. Fill out the information box, review and accept all policies, go through the payment process and then confirm your order.

When you are placing an order, your form of payment will be charged at the time of order placement. You will be asked to acknowledge our Special Order Policy by checking a box upon Check Out. Please be advised that the order will not be processed unless Special Order Policy is acknowledged.

We accept Visa, MasterCard, and American Express.

We only accept payment in Canadian Dollars. Your credit card company can advise and calculate the exchange rate for you.

Sales tax is calculated during the check out process and is based on existing provincial and federal laws. If you are ordering from a country outside Canada, customs fees may apply. We can not control and take responsibility for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. We advise to contact the customs office nearby you if you require more information.

There are many reasons your credit card may be declined. You may have entered your credit card information and CVV code incorrectly. Your credit card reached the maximum total credit. Your bank may have secured your card due to fraud or comprises. Please check with your credit card company or the bank if you have difficulties in processing your order.

Return Policy

We accept return items as long as they meet the return policy requirement. Please refer to our Return Policy for more details. If you have any questions, please email us at info@papilioboutique.ca.

Refund Process

A refund will be credited back to your original method of payment. Please allow up to two billing cycles for the return credit to appear on your credit card statement.

Delivery

Detailed shipping information can be found here. You may also choose to pick-up your online order from Papilio Boutique, located at 1072 St Clair Ave West, Toronto Ontario M6E1A5, free of charge. Please note that our physical location is operating by appointments only. Contact us at info@papilioboutique.ca to arrange an appointment with one of our representatives before coming.

Cancelation Policy

Your order confirmation receipt does not imply that your order has been accepted. It also does not mean the confirmation of our offer to sell. Please note that we reserve the right to take or decline your order at any time, as well as supply less than the quantity you ordered for any reason. Please make sure you provide us the correct contact information, as we will make all reasonable attempts to contact you before canceling your order.

We apologize if the fabric or embellishments for the garment you order may be out of stock, and we cannot offer any replacement and therefore fulfill your order on time. In this case, you will be notified as soon as your order has been canceled.

We also have the right to cancel an order placed for a garment listed at the incorrect price due to an error in pricing information received from our manufacturer or due to a display/typographical error. You will be immediately issued a credit to your account if your credit card has already been charged for the purchase and your order is canceled.

Subscription & Technical Assistance

To sign up for promotional offers and emails from us, please enter your email address in the ‘Sign up for email exclusives’ box. You may need to add to your accepted list of email addresses and verify that your firewall or spam filter will allow correspondence from info@papilioboutique.ca.

To unsubscribe from receiving future emails from us, please email us at info@papilioboutique.ca. Please note that all unsubscribe requests take at least 48 hours to process. You may still receive transactional messages regarding your online purchases or account.

If you are having technical issues or believe there may be an error, please email at info@papilioboutique.ca or call 1-647-748-1908, and our consultant will be happy to assist you.